Good to Know
Questions? We've Got You.
Everything you need to know about shopping, shipping, Session rewards, and more — all in one place.
Shopping & Products
We carry functional glass art — pipes, spoons, bubblers, rigs, chillums, and accessories. Every piece is selected for quality craftsmanship and design. If it's in our shop, we stand behind it.
Head to the New Arrivals section from the main navigation. We drop fresh glass regularly, so check back often — or join Session to get early access and bonus Hits on new-drop purchases.
Slight variations in color, pattern, and finish are part of what makes each piece unique. Product photos represent the style and quality you'll receive — not an exact duplicate.
Each product listing includes dimensions and sizing details. If you have a specific question about a piece, reach out through our Contact page and we'll help you out.
Shipping & Delivery
Flat rate shipping is $4.99 on all orders. Orders of $50 or more ship free — no code needed.
Add $50 or more to your cart and free shipping is applied automatically at checkout. Simple.
Delivery estimates are shown at checkout based on your location and the shipping method selected. We process orders promptly — you'll receive a tracking number once your order ships.
Every order is packed carefully to protect your glass in transit. We use appropriate cushioning and discreet packaging so your piece arrives safe and intact.
Orders & Tracking
If you have an account, log in and go to Account → Orders to see all your orders and their current status. You can also use our Track My Order page with just your order number and email — no account required.
You'll receive a tracking number by email once your order has shipped. You can also find it in your order detail page if you have an account.
- Pending — Payment received, order is being prepared.
- Processing — Your order is being packed and readied for shipment.
- Shipped — On its way. Your tracking number is active.
- Delivered — Your carrier has confirmed delivery.
- Cancelled — The order was cancelled. Reach out if you have questions.
We move quickly to get orders out the door. If you need to make a change, contact us as soon as possible through our Contact page and we'll do our best to help before the order ships.
Returns & Problems
If your glass arrives damaged, contact us right away through our Contact page. Include your order number and a photo of the damage and we'll make it right.
That's on us. Reach out through our Contact page with your order number and a photo of what you received. We'll sort it out quickly.
For full details on returns and exchanges, visit our Shipping & Returns page. We're committed to making sure you're happy with your purchase.
Accounts
Nope — you can check out as a guest. But creating an account gives you order history, saved addresses, and access to Session rewards. Worth it.
Account holders get access to the Session rewards program (earn Hits on every purchase), order history, order tracking, and the ability to save your info for faster checkout.
Go to the Forgot Password page, enter your email, and we'll send you a reset link. Check your spam folder if it doesn't show up within a few minutes.
Session Rewards
Session is the Simply Glass rewards program. Every purchase earns you Hits — our rewards currency. Rack up Hits and redeem them for discounts on future orders. The more you shop, the more you earn.
Create a free account at Sign Up. You're automatically enrolled in Session the moment your account is created — no separate sign-up needed.
You earn Hits on every qualifying purchase. Additional Hits can be earned through Session Challenges, Session Finds, Session Drops, and bonus opportunities that appear throughout the site.
Hits are the Simply Glass rewards currency. They're only called Hits — not points, credits, coins, or anything else. Earn them, stack them, spend them.
Log in and go to Account → Session. You'll see your current balance, full Hit history, and any active spin entitlements.
Redemption options are available at checkout when you're logged in and have a qualifying Hit balance. The discount is applied automatically.
Bonus Hits are extra Hits awarded for specific actions — completing a challenge, hitting a spending milestone, or special promotions. They work exactly like regular Hits.
Session Spins & Finds
Session Spins are prize-wheel spins you earn through purchases and other Session activity. Each spin gives you a chance to win free glass, Hits, or other prizes from the current prize catalog.
You earn a Spin entitlement with every completed, paid order. Additional spin opportunities may be available through Session Challenges, Drops, and visitor free-spin promotions.
Yes — your spin entitlements don't expire immediately. You can use them whenever you're ready from your Account → Session page.
Sometimes. Keep an eye out for visitor free-spin prompts on the site — these are limited-time opportunities to spin without a purchase required.
Session Finds are hidden discovery moments scattered throughout the site. When you uncover one, you earn Hits as a reward. Part scavenger hunt, part bonus — keep your eyes open.
Prizes come from our active prize catalog and can include free glass, Hit bonuses, and other rewards. The catalog changes over time, so what's available depends on what's currently loaded.
Absolutely. After a winning spin you'll get a shareable link and social sharing options so you can show off your prize. Each win gets its own unique share page.
Payments & Security
Yes. Payments are processed through Stripe, a PCI-compliant payment processor. Your card details are never stored on our servers — they go directly to Stripe's secure infrastructure.
Yes — guest checkout is available. You'll still get an order confirmation email and can track your order using your order number and email on our Track My Order page.
Keep the Session Going is our email list. Sign up to hear about new drops, exclusive offers, and Session updates. You can unsubscribe any time — no hard feelings.
Still have questions?
Need a Hand?
Can't find what you're looking for? We're happy to help — reach out directly or track your order right now.